This risk management-focused course is designed to help Fire and EMS personnel identify, evaluate, manage, and respond to social media-related issues within their organization. Participants will examine real-world incidents that have affected Fire, EMS, and Law Enforcement agencies across the United States, including examples from North Carolina.

Through case studies and practical discussion, attendees will learn strategies to reduce organizational risk, address social media concerns, and maintain a professional online presence while supporting positive community engagement.

Learning Modules Include:

• Social Media Risks Facing Today's Fire and EMS Organizations
• Real-World Case Studies and Lessons Learned
• Policy Development and Best Practices
• Responding to Social Media Incidents and Complaints
• Training Strategies for Sustained Risk Reduction